Refund policy
Your satisfaction matters to us. Here's how returns and refunds work at ExtraPoints.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery at extrapointssupport@gmail.com or +1 313-214-7929. Please include your order number and a photo or short video of the issue. Once verified, we'll send you a free replacement or a full refund no need to mail anything back.
Change of Mind
Because of how our products are sourced and fulfilled, we're unable to accept returns for reasons such as incorrect sizing, change of mind, or no longer wanting the item. We encourage you to review product descriptions, sizing charts, and photos carefully before ordering. If you have any questions about a product before purchasing, reach out to us at extrapointssupport@gmail.com we're happy to help you choose the right item.
Order Issues (Wrong Address, Lost in Transit, etc.)
If your order hasn't arrived, was sent to the wrong address due to an error on our end, or shows lost in transit, contact us at extrapointssupport@gmail.com and we'll investigate and resolve it either with a reshipment or a refund, depending on the situation.
Cancellations
Orders can be cancelled for a full refund only if they have not yet entered processing. Once an order has been submitted for fulfillment, it can no longer be cancelled. Contact us as soon as possible at extrapointssupport@gmail.com if you need to cancel.
Non-Returnable Items
We do not accept returns or exchanges for sale items, gift cards, personal care items, or custom/personalized items.
European Union 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel your order within 14 days of delivery, for any reason, without justification. To exercise this right, contact us at extrapointssupport@gmail.com within 14 days of receiving your item. Because returns are not physically accepted (see above), eligible cancellations under this right will be handled as a refund upon confirmation no item return required.
Refund Processing
Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval and you haven't received your refund, contact us at extrapointssupport@gmail.com.
Contact Us
ExtraPoints
extrapointssupport@gmail.com
+1 313-214-7929
18660 Ilene Street, Detroit, Michigan 48221, United States